Payment Policy

Last updated: July 21, 2026

1. Billing Overview

Cosmoner operates on a monthly subscription billing model. All payments are processed securely through Stripe. Each project maintains a single subscription that covers all provisioned resources, including servers, applications, databases, object storage, and container registries.

2. Billing Cycle

All subscriptions are billed on the 25th of each month. When you deploy a new resource mid-cycle, you are charged a prorated amount covering the period from the deployment date to the next billing date. Subsequent billing cycles are charged at the full monthly rate.

3. Accepted Payment Methods

Cosmoner accepts major credit and debit cards (Visa, Mastercard, American Express). At least one valid payment method must remain on file while you have active resources.

4. Proration and Credits

When you add or remove resources mid-cycle, charges are prorated to reflect the actual usage period:

  • Adding a resource: You are charged immediately for the remaining days in the current billing period.
  • Removing a resource: A credit for the unused days is generated and added to your project's credit balance. This applies whether or not other resources remain active — see Section 5 for how the credit balance is applied and how to request a refund of it.

5. Refund Policy

  • Credit on removal: When you remove a resource, the prorated credit for the unused portion of the billing period is added to your project's credit balance. This applies whether or not other resources remain active. Credits are calculated on a daily basis, from the date of removal to the end of the current billing cycle.
  • Automatic application to future invoices: By default, your project's credit balance is applied automatically to upcoming invoices and payments. This is the standard behavior for every removed resource, and no action is required on your part.
  • Refund on request: If you would rather have the credit balance returned to you, the project's biller can request a refund to the original payment method(s) from the billing page, or as part of transferring billing responsibility to another member. Payment-processing (transaction) fees charged by our payment processor are not returned to us when a charge is refunded. Because these fees are a non-recoverable cost to us, they are deducted from the refunded amount — the amount credited back to your payment method will be less than your credit balance. Refunds typically take 5–10 business days to appear on your statement.
  • No automatic refunds: Cosmoner does not automatically refund credit balances to a payment method under any circumstances, including when you remove your last active resource. Credit balances remain with the project, applied to future invoices, unless the biller explicitly requests a refund.

6. Failed Payments

If a payment attempt fails, Stripe will retry the charge over the following days. During this period:

  • Your subscription status changes to past due.
  • Active resources may be suspended to prevent further usage charges.
  • Your account access may be restricted until the balance is settled.

If all retry attempts fail, the subscription moves to unpaid and resources may be terminated. See our Billing & Payments guide for details on resolving blocked accounts.

7. Disputed Charges

If you believe a charge is incorrect, please contact our support team before initiating a dispute with your bank. We will review the charge and issue a correction or refund if warranted. Chargebacks initiated without prior contact may result in account suspension pending investigation.

8. Currency

All prices are listed and billed in US Dollars (USD). Stripe's adaptive pricing may display equivalent amounts in your local currency, but the authoritative charge is in USD. Currency conversion fees imposed by your bank are your responsibility.

9. Tax

Applicable taxes are calculated automatically by Stripe based on your billing address and are added to your invoice. Tax amounts vary by jurisdiction and are shown as a separate line item on your invoice.

10. Changes to This Policy

We may update this Payment Policy from time to time. Material changes will be communicated via email to the billing contact on your account. Continued use of our services after changes take effect constitutes acceptance of the updated policy.

11. Contact

For billing questions or disputes, contact us at [email protected].